PURPOSE OF THE PRIVACY POLICY
This Privacy Policy aims to break down how Physiolosophy collects, processes and stores the Personal Data you provide to us via Direct Interaction and Automated technologies. At Physiolosophy, we always respect your Personal Data and treat it with the highest confidentiality. We may change our Privacy Policy occasionally so, please check this page every so often to ensure you are made aware of and happy with the changes.
HOW DO WE COLLECT YOUR DATA:
- Name and contact information. We may collect your first and last name, title, date of birth, email address, postal address, phone number and other similar contact data.
- You will be asked to complete our New Client Information Form when you attend your initial session with us.
- Cross communications with other multidisciplinary professionals or insurance companies involved, i.e. invoicing, referral letters and treatment reports.
- Physiotherapy records are documented on paper and stored in a secured lock cabinet.
- Any personal information you provide us with in correspondence with you.
- We may collect other online identifiers, including cookies information (for more information, please see the section Cookies Policy, the internet browser and devices you are using and the pages you visited on our website and how long you visited us for.
- Your I.P. address (or Internet Protocol Address). This is a unique address used by computing devices such as personal computers, tablets, and smartphones to identify themselves. An I.P. address is analogous to a street address or telephone number and could therefore be used to identify you.
You have choices about some of the personal information we collect. When you are asked to provide personal information, you may decline. Please note that if you choose not to provide personal data, that is necessary to enable us to carry out your request.
We may provide links via Physiolosophy websites to other websites, or you might independently visit the website of a third party who provides services on our behalf. The privacy practices of these third-party websites are outside our control. In these cases, you should check the privacy notices of any third-party websites before disclosing any personal information.
YOUR PERSONAL DATA:
This can include (but is not limited to):
- Your full name
- Date of birth
- Gender
- G.P. details
- Telephone Number
- Email address(es)
- Home address(es)
- Existing or previous medical history
- Private medical insurance details
- NHS Number (in case G.P. contact is required)
- Bank account details (should payment have been made, i.e. deposit to secure your booking)
- Transaction details (payment details of products or services you have purchased from us)
- Technical data, including how you have interacted with our website, devices use, internet provider and other similar data.
HOW DO WE USE YOUR PERSONAL DATA:
- We are required to use your Personal Data to enter a contract with you to deliver the most convenient services and treatments for you.
- Your Personal Data can be required to comply with a legal or regulatory obligation including Contract, Consent, Legitimate Interest and Legal Obligation.
- We may use your Personal Data solely for marketing purposes of the Phyisolosophy services and occasional offers. If you do not wish to receive this information, you can opt-out when filling in the New Client Information Form in your first session.
- Provide you with medical diagnosis and treatment.
You can withdraw your consent at any time by contacting us using the details provided within the section below ‘Your Right to Withdraw Consent To Processing Of Personal Information Or, in relation to any marketing messages you receive, by using the unsubscribe option included in those messages.
We use profiling and screening techniques to ensure relevant, timely communications and provide our supporters with an improved experience. Please see the section ‘Profiling’ for further information. Please let us know if you do not want us to use your personal information this way.
Processing necessary for us to promote our business, products and services and measure the reach and effectiveness of our campaigns
We may send you marketing information occasionally after you have purchased a service from us or enquired about other details of interest in a business context. We will only contact you with information about our services and any additional information we believe may interest you (and in ways the law allows), which we hope you will like. You have the right to object to us sending you this information anytime. Please see the section for details on how to do this ‘Your Rights in Connection with Personal Information’.
We may also contact you occasionally with marketing information (unless you object). In relation to any such information we send by email, we will include an option allowing you to object to receiving future messages by unsubscribing.
We may process your personal information to identify and record when you have received, opened or engaged with our website or electronic communications. Please see the Section Use of Cookies for more details.
SHARING OF YOUR PERSONAL DATA:
We will not sell or rent your information to third parties.
As described below, we may have to share your data with third parties. If we do, you can expect a similar degree of protection in respect of your personal information to that provided by us. We require third parties to respect the security of your data and treat it according to the law. We do not allow our third-party service providers to use your personal data for their purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
We may pass your personal information to our third-party service providers, contractors and designated agents, and other associated organisations to complete our tasks. However, when we use third-party service providers, we disclose only the personal information that is reasonably necessary to deliver the service.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or re-organisation, or if we’re under a legal duty to disclose or share your personal data to comply with or enforce any legal obligation or rights or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will aim to protect your privacy.
YOUR LEGAL RIGHTS:
By law, you have the right to:
- Request access to your personal information. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
- Request the erasure of your personal information. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- Object to processing your personal information where we rely on a legitimate interest (or those of a third party), and there is something about your particular situation that makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example, if you want us to establish its accuracy or the reason for the process.
- Request the transfer of your personal information to another party.
If you want to review, verify, correct or request the erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please send a written request to our Data Protection Officer by emailing info@physiolosophy.co.uk or by post- marked for the attention of the Data Protection Officer at Physiolosophy (Lavender On The Hill), 21 Beaumont Mews, London, W1U 4QE.
We will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. In rare cases, we will respond to you within 30 days of receiving any request (including any identification documents requested).
CONSENT OF PERSONAL INFORMATION TO BE WITHDRAWN:
Suppose you have consented to collecting, processing and transferring your personal information for a specific purpose(s). In that case, you can withdraw your consent for that particular processing anytime. To withdraw your consent, please contact our Data Protection Officer by emailing info@physiolosophy.co.uk or by post- marked for the attention of the Data Protection Officer at Physiolosophy (Lavender On The Hill), 21 Beaumont Mews, London, W1U 4QE.
As quickly as possible and in any event, within 30 days of receiving notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to (unless we have another legitimate basis for doing so in law). Please note that if you ask us to stop sending marketing information, we will update our records to prevent further mailings as quickly as possible. However, you may still receive other mailings already in progress before you asked us to stop for up to 2 months.
The withdrawal of your consent will not affect the lawfulness of our processing based on your consent before you withdrew your support.
USE IF COOKIES:
Cookies are text files containing small amounts of information downloaded to your computer or device and do lots of different jobs.
When you first visited the website, you would have been given a choice about what cookies are set.
Some cookies are necessary to make the website work properly, such as allowing us to show you the right web page and helping us keep our website secure. Performance cookies enable us to analyse and improve how our website works and are optional. Marketing cookies help to ensure the adverts you see online are more relevant to you and your interests and are optional.
Cookies which we set are called ‘first-party’ cookies. We also use third-party cookies – from a domain different from the domain of the website you are visiting – for our advertising and marketing efforts.
CHANGES TO YOUR PERSONAL INFORMATION:
Let us know if your contact information changes so that we can ensure that our records are accurate and current. You can request that we change your contact details by contacting our Data Protection Officer by emailing info@physiolosophy.co.uk or by post- marked for the attention of the Data Protection Officer at Physiolosophy (Lavender On The Hill), 21 Beaumont Mews, London, W1U 4QE.
HOW LONG WE KEEP YOUR PERSONAL INFORMATION:
We will only retain your personal information for as long as necessary for the purposes we collected it for, as set out in our Data Retention Schedule, including to satisfy any legal, accounting or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your data, the potential risk of injury from unauthorised use or disclosure of your data, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances, we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further Notice to you.
For further information about the retention period in a particular case, please get in touch with our Data Protection Officer by emailing info@physiolosophy.co.uk or by post- marked for the attention of the Data Protection Officer at Physiolosophy (Lavender On The Hill), 21 Beaumont Mews, London, W1U 4QE.
PROFILING:
Profiling is often used in direct marketing and involves analysing data to improve communications targeting. For example, we may use profiling and screening techniques to ensure relevant, timely communications and provide our supporters with an improved experience. You are entitled to object if you do not wish your data to be used this way. Please see section 13 below (‘Your Rights in Connection with Personal Information’) on how to do this.
When building a profile, we may analyse geographic, demographic and other information relating to you to understand your interests and preferences better so that we can contact you with the most relevant communications. In doing this, we may use additional information from third-party sources when it is available, such as publicly available data about you (for example, addresses, listed directorships on Companies House, property prices on the Land Registry or typical earnings in a given area). We may also gather additional data freely available in the public domain (for example, newspaper articles or online sources).
GOVERNING BODIES:
All physiotherapists in Physiolosophy are Health & Care Professional Council Regulated and members of the Chartered Society of Physiotherapy and Acupuncture Association of Chartered Physiotherapists.
CONTACT DETAILS:
We have appointed a Data Protection Officer to oversee compliance with this Notice. If you have any questions about this Notice or how we handle your personal information, please get in touch with our Data Protection Officer by emailing info@physiolosophy.co.uk or by post- marked for the attention of the Data Protection Officer at Physiolosophy (Lavender On The Hill), 21 Beaumont Mews, London, W1U 4QE.
RIGHT TO MAKE A COMPLAINT:
You have the right to make a complaint to the Information Commissioner’s Office (ICO), the U.K. supervisory authority for data protection issues. The contact details for the Information Commissioner’s Office, the data protection regulator in the U.K., are below:
Post: Information Commissioner’s Office Wycliffe House
